*Shipping weather depends on temperatures in our area, your area and the main hub between us (typically Memphis or Indianapolis but on the East Coast NJ as well). If lows are above 35 degrees and will hold for a couple days then we can ship to your area. If a cold front is moving in and your lows will be dropping to 20 the next day then we do not ship. Delays by Fedex when shipping are all too common so a two day window is needed. Shipping to your local hub for pickup is advisable during winter and summer when temperatures are not ideal. We prefer to avoid heat packs due to the possibility of a heat pack fail that involves super-heating the animal, but will use them on customer request. Please see the Health and Warranty tab for our complete terms of service.